Privacy Policy

This service is operated by Courier Craft(“we”, “us”), the registered trade name of a sole proprietorship owned by Paras Khodabhai Makwana, whose principal place of business is Plot No. 24, Floor 1, Ganga Nagar Society, Sita Nagar Road, Punagam, near But Bhavani, Surat, Gujarat 395010, India, GSTIN 24KHSPK7445G1ZQ. We are the data controller for the personal information described in this policy.

This policy explains what happens to your information when you send a WhatsApp message to our business number +91 75730 42804, or when our number messages you. It covers the messaging service only. Purchases you make directly on our website are covered by the privacy policy published there.

WhatsApp itself is operated by Meta. Your use of WhatsApp is also governed by Meta’s own privacy policy, which we do not control.

We do not buy contact lists and we do not message people who have not contacted us or agreed to be contacted. Everything below is information you give us in the course of a conversation, or that WhatsApp reports to us about the delivery of those messages.

WhatsApp identifiers

Your WhatsApp phone number and the profile name shown on your WhatsApp account.

Message content

The text of your messages, captions on media, emoji reactions, and your selections from any menu or button we send. If you choose to share a location, we receive its coordinates; if you share a contact card, we receive the details on it.

Media you send

Images, videos, voice notes, audio, documents and stickers. We store only the identifier WhatsApp assigns to the file. The file itself stays on Meta’s servers and is fetched over an authenticated connection when a member of our team opens the conversation.

Delivery metadata

Message identifiers, timestamps, and whether a message we sent was sent, delivered, read or failed.

Order details

Only when you ask us to place an order: your name, delivery address, city, state, PIN code, contact phone number and, if you provide one, your email address. We also keep the resulting order number.

Staff login data

A single encrypted session cookie is set for our own staff when they sign in to the message inbox. No cookie is set on your device by this service — you interact with us entirely inside WhatsApp.

We do not ask for and do not want payment card details, bank credentials, government identity numbers, or health information over WhatsApp. Orders placed through this channel are Cash on Delivery.

We use the information above only to:

• read and reply to your enquiry;
• quote live prices, availability, shipping charges and applicable tax for the products you ask about;
• build a cart and place a Cash on Delivery order when you ask us to, and tell you its status;
• keep the conversation history so that whoever answers you next has the context of what was already discussed;
• arrange delivery of an order, including passing the address to the courier who will bring it;
• keep records we are required by law to keep, such as tax records for completed orders;
• detect and prevent abuse of the service, and enforce the limits we place on automated ordering.

Our lawful basis is the performance of a contract with you, or steps taken at your request before entering into one; our legitimate interest in answering and supporting our customers; and compliance with legal obligations for order and tax records.

Some replies from our number are drafted automatically rather than typed by a person. To produce them, the text of your recent messages in the conversation, together with our replies, is sent to OpenAI, which generates a suggested response and returns it to us.

• Only message text is sent. Your images, videos, voice notes and documents are not sent to OpenAI.
• OpenAI acts as our processor under its API terms, which state that data submitted through the API is not used to train its models.
• An automated reply can quote prices and build an order, but orders above the value and quantity limits we configure are always handed to a person before anything is placed.
• You can ask for a human at any time by saying so in the chat, and our team can switch the automated replies off for your conversation.

No decision producing a legal or similarly significant effect on you is made solely by automated means.

We do not sell your personal information, and we do not share it for advertising. We share it only with the following, and only as far as each needs it:

Meta Platforms

Carries every WhatsApp message between you and us, and stores the media you send until we retrieve it. Unavoidable — it is the messaging network itself.

OpenAI

Receives message text to draft replies, as described in section 4.

Our online store

Order details, including your delivery address, are recorded against the order in our store system so it can be fulfilled.

Delivery partners

The recipient name, address and phone number needed to deliver your order and collect payment on delivery.

Authorities and advisers

Where we are legally required to disclose information, or need to establish or defend a legal claim.

Meta and OpenAI process data on servers outside India. Where information is transferred abroad, it is transferred under the terms those providers offer for international transfers.

Conversation history and its associated media identifiers are kept for 24 months from the date of the last message in that conversation, after which they are deleted.

Records of completed orders are kept for as long as tax and accounting law requires us to keep them, which is longer than the period above. Cart sessions that do not become orders expire automatically within about 48 hours.

If you ask us to delete your data sooner, we will, except for the order records we are legally required to retain. See section 8.

Messages travel between you and WhatsApp under WhatsApp’s own encryption, and between WhatsApp and our servers over an encrypted HTTPS connection. Webhook deliveries are verified before being accepted, so a third party cannot inject messages into your conversation history.

The message inbox is not public. It requires a login, and access is limited to authorised members of our team who need it to answer you. Access credentials for WhatsApp and our store are held on the server and are never exposed to a browser.

No system is perfectly secure. If a breach affects your personal information and creates a risk to you, we will notify you and the relevant authority as required by law.

You may ask us at any time to:

• tell you what personal information about you we hold;
• give you a copy of it;
• correct it if it is wrong;
• delete it;
• stop using it to message you.

There is no charge for any of this. If you are unhappy with how we have handled a request, you may complain to the data protection authority in India.

This service is intended for business and consumer purchasing by adults. It is not directed at children, and we do not knowingly collect information from anyone under 18. If you believe a child has messaged us, contact us and we will delete the conversation.

We may update this policy as the service changes. The revised version is published at this URL with a new “last updated” date. If a change materially affects how we use information you have already given us, we will say so in the chat before it takes effect.

Questions about this policy, or about the information we hold, go to:

Paras Khodabhai Makwana
Plot No. 24, Floor 1, Ganga Nagar Society, Sita Nagar Road, Punagam, near But Bhavani, Surat, Gujarat 395010, India
info.couriercraft@gmail.com
WhatsApp: +91 75730 42804